Auto Ninjas Customer Survey

We value your feedback! Please take a few minutes to share your experience with us.

Thank you for choosing to work with Auto Ninjas!

We are always trying to improve our customer experience to provide not only amazing value to our valued clients, but an easy and transparent experience as well. Please kindly complete this survey honestly and tell us exactly how your experience went, each response will be personally reviewed by our COO, Matt, and all feedback is welcomed!

Please note that this is NOT a manufacturer survey; your responses and feedback stay within Auto Ninjas and is related exclusively on the experience you had with Auto Ninjas.

0 of 18 answered0% Complete
Question 1

How would you rate our initial response time to your inquiry?

Slow
Ninja Fast!
Question 2

After initial contact, how quickly did we respond to you?

Slow
Ninja Fast!
Question 3

While completing dealer contracts, how would you rate our communication?

Completely Unsatisfied
Very Satisfied!
Question 4

While completing dealer contracts, how would you rate our dealer partner's communication?

Completely Unsatisfied
Very Satisfied!
Question 5

How would you rate our dealer partner's overall customer service?

Completely Unsatisfied
Very Satisfied!
Question 6

If you had your vehicle delivered to you, how would you rate the overall experience?

Slow
Ninja Fast!
Question 7

From initial contact to day of delivery, how satisfied were you with the speed of our process?

Slow
Ninja Fast!
Question 8

Compared to other dealer quotes or offers, how would you rate the value of our deal and cost of our service?

Completely Unsatisfied
Very Satisfied!
Question 9

Did you experience any issues with our team while handling your deal?*

Question 10

Did you experience any issues with our dealer while handling your deal?*

Question 11

How likely would you be to use this dealer partner again?

Not Likely
Very Likely
Question 12

Based on the overall experience, how satisfied were you with using Auto Ninjas?

Completely Unsatisfied
Very Satisfied!
Question 13

How would you rate our Auto Ninjas Customer Portal?

Needs Work
Amazing!
Question 14

How likely are you to use Auto Ninjas for your next purchase?

Not Likely
Very Likely
Question 15

How likely are you to recommend Auto Ninjas to family or friends?

Not Likely
Very Likely
Question 16

When deciding to use Auto Ninjas, what was the most important priority?*

Question 17

What area(s) do you think we could improve the most on?*

Question 18

Lastly, please share with us any additional notes or feedback you would like for us to consider!

Your feedback helps us serve you better